About NetBenefit support

The level of support a hosting company provides is an important part of the decision making process when it comes to choosing a hosting partner.

Support at NetBenefit includes access to a highly experienced technical team who understands your hosted server infrastructure, and the support of a named account manager.

Each member of NetBenefit’s technical team has been carefully selected to ensure that we can provide a consistent level of support across all of the solutions we implement. The team is structured to ensure that technical staff are always on hand to support your hosting platform 24x7.

Our technical team works closely with Dell, Intel, Microsoft and Red Hat to develop products and services that make the most of the latest technology providing our customers with the best in terms of performance, speed and high availability. Because our technical team are closely involved in new product development and the custom built solutions we design for our customers, they understand the way that the products work when it comes supporting your business on a daily basis.

What can you expect?

NetBenefit's support levels are explained further in our industry leading Service Level Agreement. As a minimum you can expect:

• Professional technical support 24x7.
• A technical team that are experts in their field, with up to date accreditations from the relevant strategic partners.
• Unlimited number of telephone calls and emails to technical support.
• Named account manager focused on helping your business to succeed.
• 100% guaranteed network uptime.
• 1 hour hardware replacement.

Once your solution is in place, you will receive a client information pack outlining your hosting solution and the details of your account manager and the support infrastructure.

To contact our support services, please refer to your client information pack. Alternatively you can email accountmanagers@netbenefit.com or systems.support@netbenefit.com if your request is of a technical nature.