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Peer 1 Hosting Recognized for Dedication to Developing Company Culture and Educating Community

PEER 1 News Releases - Thu, 12/11/2014 - 8:21pm

Vancouver, British Columbia – December 11, 2014 Peer 1 Hosting, the global Web infrastructure and cloud hosting provider, is finishing 2014 with accolades from two leading awards programs, the Glassdoor Employees’ Choice Awards and the Best in Biz Awards.

The 2015 Glassdoor Employees’ Choice Awards recognized Peer 1 as one of the 50 best places to work in the U.S., based on employees’ input about their work environment. The survey asks employees to rate their satisfaction with the company overall, as well as key workplace factors like career opportunities, compensation, benefits, work/life balance, senior management, culture and corporate values. This is a meaningful award for Peer 1 as the company encourages employees to bring their authentic selves to work.

The Best in Biz Awards program awarded Gold to Peer 1 in the PR Campaign of the Year category for its educational campaign about the effects of the NSA-related scandal, which provided  information  about data sovereignty and security . Winners were selected by a panel of judges from highly regarded U.S. news outlets, including Bloomberg Businessweek, Fortune and USA Today. Peer 1’s second Best in Biz award in a row, this win underlines the importance and efficacy of Peer 1’s efforts to continuously bring value to its community of users regarding issues that impact their business.

“At Peer 1, we strive to be the most human company on the Internet, and everything we do supports that purpose,” said Sheila Bouman, executive vice president and managing director, Peer 1. “Our work to educate the community about the effects of  NSA-related scandal, and our efforts to make Peer 1 a company that people are proud to work for, supports that value. I am thrilled to close out 2014 with these accolades, and look forward to achieving more successes in 2015.”

About Peer 1 Hosting
Peer 1 Hosting, a wholly-owned subsidiary of Cogeco Cable Inc. (TSX: CCA), is a global web infrastructure and cloud company where dreamers, innovators, and disruptors go to harness the untapped power of the Internet, to change the world for the better. Peer 1 makes this a reality with every interaction, using innovative technology to deliver an exceptionally responsive, reliable and secure hosting experience. The Peer 1 commitment "where every interaction matters," represents the company’s dedication to powering human potential online, through its personal interactions and connections with customers, partners, people, resources, and technology. For more information visit: http://www.Peer1.com.

Media Inquiries
March Communications
Sarah Love
[email protected]
+1 617 960 9875

By-Line: 

Glassdoor Best Places to Work and Best in Biz Award Wins Spotlight Peer 1’s Focus on Delivering the Most Human Experience on the Web

Use as Press Release:  No

Season of Goodwill presents opportunity for charities to increase online donations

PEER 1 News Releases - Tue, 12/02/2014 - 11:00am

Vancouver, British Columbia, 2 December, 2014: Independent research commissioned by Peer 1 Hosting has found that while on average one third of British and North American consumers are planning to donate more over the 2014 holiday season, less than a quarter of those surveyed intend to make a donation online, demonstrating an opportunity for charities to increase donations during one of the peak donation periods of the year.

The study, which canvassed the opinions of 700 UK and 700 North American consumers, was commissioned by Peer 1 Hosting to highlight the importance of responsive websites to the not-for-profit sector, as they prepare for an expected increase in donations (and therefore web traffic) during the holiday season. The ability to donate online is paramount, with fast websites having the potential to provide aid to millions of people around the world.

According to the survey, consumers are planning to make donations worth an average $87 to charities, however only 20% of North American and UK respondents state that they plan to donate online, and less than 5% will do so via a mobile device. When asked the reason for this a quarter of respondents stated complicated processes followed by slow websites, which prevented them from being able to donate online.

The research shows that charities can potentially take advantage of increased donation sums with less complicated and secure online processes. The way nonprofit organizations connect with their donors is changing. The one donor - one-transaction days are behind us and now more than ever, building a strong donor relationship is a must for successful nonprofit organizations. All of which can be addressed with the right web-hosting infrastructure coupled with “real-time” payment driven applications.

Sheila Bouman, Executive Vice President & Managing Director, Peer 1 Hosting, commented that a seamless online experience is key. “In today’s modern world, people are increasingly carrying out their lives online; whether it’s connecting with family and friends via social media, managing their finances with internet banking, or buying and selling goods.

“People now expect to be able to carry out tasks seamlessly online, and this is no different in the charity sector. However, it is clear that even though the motivation is there, people are struggling to donate to their chosen charities, which means these organizations are missing out on vital donations, which ultimately impacts those in need over the holiday season.”

Key findings:

  • Over a third plan to donate more during the holidays
  • On average consumers plan to donate 3 times to charities
  • People will be donating on average $85 per charity
  • Less than 25% will be donating online
  • People cited complicated processes, slow websites, and incompatible websites as the main reasons for not donating

ENDS

About the research
Peer 1 Hosting commissioned online research to canvas the opinions of 700 UK and 700 North American consumers in November 2014.

About Peer 1 Hosting:
Peer 1 Hosting, a wholly-owned subsidiary of Cogeco Cable Inc. (TSX: CCA), is a global web infrastructure and cloud company where dreamers, innovators, and disruptors go to harness the untapped power of the Internet, to change the world for the better. Peer 1 Hosting makes this a reality with every interaction, using innovative technology to deliver an exceptionally responsive, reliable and secure hosting experience.

The Peer 1 Hosting commitment "where every interaction matters," represents the company’s dedication to powering human potential online, through its personal interactions and connections with customers, partners, people, resources, and technology. For more information visit: http://www.peer1hosting.co.uk  

Media Contact:
Champion Communications
(+44) 207 637 2587
[email protected]

By-Line: 

Peer 1 Hosting study highlights potential for increased online donations during the holiday season

Use as Press Release:  No

Research Reveals IT Professionals’ Web Hosting Priorities

PEER 1 News Releases - Wed, 10/29/2014 - 11:00am

Vancouver, British Columbia – October 29, 2014 – Independent research commissioned by Peer 1 Hosting has found that IT professionals are conflicted when it comes to price cuts from web hosting companies.

Almost 20% of UK and U.S. respondents said they think the price war is, “Great. It offers better value.” 15% of U.S. respondents said that price cuts are very attractive, mirrored in the UK with 13%. Conversely, 60% of UK and 50% of U.S. respondents said that it was “not to be trusted,” “confusing,” or “annoying.”

The study, which canvassed the opinions of 250 UK and 300 U.S. based IT decision makers, was commissioned by Peer 1 as part of the company’s ongoing commitment to providing uncompromising Web hosting service to businesses.

When asked, “How likely is it that a price cut from another hosting provider would cause you to change hosting provider?”, 23% of respondents from both the U.S. and the UK stated that it was “highly” or “somewhat” likely. 43% of respondents from both regions said it would be “extremely unlikely” or “unlikely” that a price cut would lead them to make a change.

As part of the research, Peer 1 wanted to understand the extent to which price is a factor when considering which web-hosting provider to use.

The study reveals:

  • 80% would not compromise on security even if it meant lower prices
  • Over half would not compromise on speed even if it meant lower prices
  • Over 90% would not compromise on customer service, even if it meant lower prices

Across both the UK and the U.S., when asked to rank the most important factors in choosing a hosting provider, both security and customer service came out on top.

“The Web hosting industry is evolving and so are the expectations of those whose role it is to select the right partner for their business,” said Sheila Bouman, executive vice president & managing director at Peer 1. “As a global Web hosting provider, it is vital that we understand and deliver what customers want and need to support their business goals. It is clear that, while there is a role for Web hosting delivered at a low cost, there are also areas and services that IT professionals are not prepared to compromise on.”

“In the age of heightened cyber threats, the boom in eCommerce and also the storing and dissemination of data by thousands of organizations, the role of hosting in many businesses has never been more important,” added Toby Owen, VP product at Peer 1. “While cheaper hosting has an appeal for some who are motivated by price, the research shows that speed, service and security are top priority for IT decision makers who are not willing to compromise on their Web hosting business.”

About the research
Peer 1 Hosting commissioned The Register to canvas the opinions of 250 UK and 300 U.S. based IT professionals in July 2014. The survey was conducted online.

About Peer 1 Hosting
Peer 1 Hosting, a wholly-owned subsidiary of Cogeco Cable Inc. (TSX: CCA), is a global web infrastructure and cloud company where dreamers, innovators, and disruptors go to harness the untapped power of the Internet, to change the world for the better. Peer 1 makes this a reality with every interaction, using innovative technology to deliver an exceptionally responsive, reliable and secure hosting experience. The Peer 1 commitment "where every interaction matters," represents the company’s dedication to powering human potential online, through its personal interactions and connections with customers, partners, people, resources, and technology.

Media Inquiries
March Communications
Sarah Love
[email protected]
+1 617 960 9875

By-Line: 

Peer 1 Hosting Study Finds IT Professionals’ Views on Low Cost Hosting Offers

Use as Press Release:  No

Security hacks highlight importance of strong password policies

Blog - Wed, 08/08/2012 - 2:19pm


If you’ve been paying attention to the latest trends in IT, you may have noticed that hacking attacks and identity theft are growing problems many businesses have to deal with.

Several recent high-profile hacking attacks may serve as a reminder to companies about the importance of having robust policies in place with regards to login details.

In one case, some users of Dropbox were caught out after hackers were able to use username and password details stolen from other sites to gain access to the cloud storage service.

The firm responded to this by adding extra security measures to close vulnerabilities created by this. New features include two-factor authentication and additional automated mechanisms to detect suspicious activity.

In a blog post, Dropbox also urged users to improve their online safety by ensuring they use unique passwords for all their online accounts.

The company said: “Though it’s easy to reuse the same password on different websites, this means if any one site is compromised, all your accounts are at risk.”

Elsewhere, Amazon has sought to tighten its security procedures after a hacker discovered the site allowed people to change account settings over the phone, as long as a caller could provide their name, email address and mailing address.

As all of these may be easily found online, it resulted in a hacker gaining access to the account of Wired reporter Mat Honan. This meant they could view select credit card information, which in turn allowed them to steal more personal data.

Marie Johnson, Marketing Manager at NetBenefit gives the following tips for password protection.

What these attacks demonstrate is that many people may be vulnerable to identity theft if they do not take care with their account information. However, there are several key steps they can take to minimise this risk.

Central to this is thinking carefully about the usernames and passwords you use to log in to accounts. For example, if you’re using an email address as your username, this may not be secure especially if the address is available elsewhere on internet. Similarly, using easy-to-guess or repeated passwords should be a big no.

As it may be difficult to remember multiple passwords, taking advantage of a password manager such as 1Password or LastPass could be highly useful. However, if you do this, you’ll need to make sure your master password and username are especially strong to avoid putting all your sites at risk.

Well Hello PEER Mates…

Blog - Thu, 07/12/2012 - 3:49pm


Communication is one of the most important tools in business and is a skill integral to every role within an organisation. Communication ensures everyone in a team has a clear understanding of their responsibilities in contributing to completing any task. Communication ensures customers are at the centre of discussions for the initial scoping of their solution, through service delivery, to daily support and management. Communication ensures we work at enhancing processes, doing things smarter and more effectively. Communication is key to a successful, thriving business, Therefore the theme of communication was the ideal focus for a day linking up with our new colleagues in Southampton.

First stop was the PEER 1 state-of-the-art data centre facility in Portsmouth.

The datacenter has been designed especially with flexibility and scalability in mind and has impressive green credentials. Modular ‘pods’ mean the use of space can be customised based on requirements. 11MVA of available power more than meets the needs of high performance computing. A revolutionary cooling system called Excool results in an amazing Power Usage Effectiveness ratio of 1.1 and makes the building the most energy-efficient data centre in the UK. The data centre goes beyond ticking the boxes. There’s attention to detail and the highest standards in every aspect of the site from security to client build rooms.

We then headed to Ocean Village in Southampton to meet more of our peers aboard the Princess Caroline. We all went through acting exercises demonstrating communication and working together. By lunchtime we all knew a lot more about each other. The seriously hard work of assimilating the complexities of communication (aka fun) continued in the afternoon when we had the opportunity to act out our favourite joke. Have you ever tried that before? I would urge you to – it’s very very funny. Often even more hilarious than the joke itself! We were still laughing as we made our way across to the PEER 1 offices where we were given yet another extremely warm welcome – inclusive of streamers, cake, more cake and a quick game on the pool table – before heading back to London. Whether it’s got something to do with overlooking a beautiful marina there’s definitely a creative atmosphere at the Southampton office.

We all communicate with our customers and peers on a daily basis. We can achieve more and have a sense of a job not just done well but a job done exceptionally well if we communicate well. During the day with the fantastic team in Southampton there were so many exciting and expressive ways in which we were communicating and that really thrills me about the future as part of PEER 1 hosting.

Written by Caroline Skene
Account Manager

http://uk.linkedin.com/in/cskene

NetBenefit infographic shows route to PCI compliance

Blog - Tue, 06/19/2012 - 11:06am


If your company is handling cardholder data, one of your top priorities may be becoming certified as PCI DSS compliant to reassure their customers and partners you are fully secure. This may be a complex and intimidating process for some firms, particularly smaller organisations that do not have the resources to dedicate to the process.

If this is the case for you, it may be you can therefore benefit from NetBenefit’s new ‘Snakes and Hackers’ infographic, which offers several tips to businesses looking to become PCI compliant, as well as highlighting some common pitfalls to be avoided. In it, we use the familiar board game to illustrate the essential steps you must take to successfully complete the process.

This is critical in the current environment as, with the number of cyber attacks on the increase, having a fully secure system has never been more important for companies doing business over the internet.

But if you think PCI compliance is just for large firms, think again. Online retailers of all sizes now need to prove they are working towards this goal, as many payment service providers will not work with merchants that are negligent in this area. Therefore, the Snakes and Hackers infographic could be a valuable tool to companies seeking to understand exactly what they need to do in this area.

NetBenefit Marketing manager Marie Johnson explained: “Small and medium-sized businesses that are unsure of what the PCI DSS process requires may look to take advantage of the ‘Snakes and Hackers’ infographic, as it offers a comprehensive overview about what they need to do to ensure customer information is kept fully secure.”

“Businesses are reminded of key steps such as the importance of keeping their anti-virus software up-to-date and testing their processes on a regular basis, as well as maintaining a robust security policy across their business. These elements are vital, as companies that neglect to conduct a quarterly review of their network may be putting their PCI DSS compliant status in jeopardy if they fail to respond to the latest threats facing the sector.”

You may think becoming PCI compliant sounds like too much effort, but the increasing number of security breaches means it is almost inevitable a business will come under attack sooner or later.
Therefore, if your firm does not have procedures in place to guard against this eventuality, it may see significant consequences, both financially and in terms of reputational damage.

Following the simple tips and processes laid out in the ‘Snakes and Hackers’ infographic, you will help your journey get on the road to becoming PCI compliant and ensuring your systems are fully prepared for whatever attacks they may face.

Marie continues “As we are one of the UK’s few Level 1 PCI DSS certified service providers, you can rest assured you will receive the highest quality advice and assistance when partnering with us to achieve PCI compliance.”

EU Cookie Law – How will it all crumble?

Blog - Mon, 05/14/2012 - 2:33pm


Putting aside comments about only accepting cookies if they are double chocolate chip and associated with a cup of hot coffee, the EU Cookie Law which comes into force on 26 May is a significant change for online businesses, impacting user experience across the majority of websites on the Internet. The Law originated from amendments to the EU Privacy and Electronic Communications Directive made in 2009 and was imported into UK law in May 2011. UK companies were given one year to comply. The aim is to ensure that any organisation collecting information from a web user must request their consent first. With a recent KPMG study indicating that 95% of websites are not yet compliant with the new law, how should organisations approach this challenge and what issues need to be addressed? Companies face fines potentially as high as £500,000 therefore how much time and resources should be invested in achieving compliance?

Cookies are simple text files which are down loaded to your computer when you visit a website. They usually contain information such as the website reference and a unique ID. Once stored on your computer the cookie can be used to identify you and customise the experience and information presented to you when you visit that website again. Websites use cookies for a wide range of purposes including auto-filling forms, personalising content, targeting advertising and authentication. A study by Trust-e found that websites have an average of 14 cookies per page therefore the impact of this law on web design and the overall web experience is considerable.

Qubit has reported that the law will cost the UK Internet economy as much as £10 billion if compliance is implemented poorly or incorrectly. With the Information Commissioner’s Office (ICO) introducing a level of flexibility into their guidance and many issues open to interpretation, there does seem to be a requirement for clarification, especially around the nature and timing of consent. A cookie associated with core website features eg related to the shopping basket within an ecommerce site will likely to be compliant without changes since the user has made an explicit request. However a cookie utilised to present a selection of online adverts to a user based on their previous browsing history would require provable, informed consent. Organisations will have to consider the impact of such a break in the flow of the user journey through the site on brand experience and, subsequently, revenue. As an example ICO have been trialling such an explicit ‘accept cookies’ feature on their own site (http://www.ico.gov.uk/) with just a 10% opt-in rate. However ICO’s guidance does muddy the waters slightly by stating that in some cases inferred consent is acceptable; further that consent does not necessarily have to happen prior to placing the cookie on the user’s computer, it can happen at a point soon after.

Organisations will need to work with their web developers and designers to decide on a strategy towards compliance. Activities such as cookie audits are beneficial and demonstrate a practical and constructive attitude. If a business utilises cookies for targeted advertising or personal recommendations to its online users then they will need to identify a solution which both satisfies the ICO but does not negatively affect their customer base. Affiliate marketing, which relies on cookies to record where users see specific brand promotions, may be another area heavily impacted by the law. Large organisations may have the resources to assign to such projects, however smaller online businesses may not.

With this level of uncertainty it’s no wonder most organisations are expected to take a wait and see approach. It is probable initial enforcement by ICO will focus on situations where no attempt has been made to notify users and that even then reasonable timescales in which to take remedial action will be applied. Regardless of the exact nature of the changes applied to websites under the new law, Internet users can expect to be hearing and having to understand a lot more about cookies in the future.