NetBenefit customer experience charter

At NetBenefit we only employ industry experienced account managers and professional technical staff that are experts in their field. This ensures you receive the best service possible to get you online and keep you there.

Each member of the NetBenefit team has a responsibility to deliver a positive customer experience.

We have created a customer experience charter which details our promise to you but in short this means

1. We always take time to understand what you want to do with your business and your website, campaign or online application.
2. We only employ experienced managed hosting professionals. Our account managers are tasked with understanding the vertical markets our clients operate in, their business drivers and the key online technologies used.
3. Our PRINCE 2 qualified project managers will project manage any complex managed hosting solution from design through to delivery.
4. We ensure our engineers are professionally accredited and regularly trained in the latest technologies from Microsoft, Intel, Dell, Red Hat, VM Ware or Fortinet which means that you can be confident that we will advise and design the most high performance energy efficient platform for your needs.
5. We are a UK based organisation with UK support and go out of our way to provide professional support whatever size your organisation is.

Our customer experience charter means we are committed to the success of your online presence from initial consultation through to project sign off and ongoing customer support.

Read the full NetBenefit customer experience charter