About Control Panel
NetBenefit Support
It’s important that all NetBenefit customers can access the support that they need. Whether you are a managed hosting customer or a shared hosting customer, we want to make sure your request is directed to the right team as quickly as possible. Please take a few moments to read this section before contacting us.
Managed hosting/dedicated server support
Managed hosting support
NetBenefit provides professional UK based 24x7 support for its managed hosting customers. (Please note support for domain names, email, Website Styler/WebStarter and shared web hosting is not available on this number. For support for these NetBenefit online products you should select the Shared hosting tab above.)
If you have a managed or dedicated server, you can contact support in one of the following ways. In the event of an out of hours emergency, you should ALWAYS use the emergency support number in your Client Information Pack.
| Telephone/email your account manager | Contact details of your account manager can be found in your Client Information Pack |
| Telephone account managers 09:00 - 17:30 | 020 7015 9297 |
| Email account managers | accountmanagers@netbenefit.com |
| Log IssueTrak ticket | IssueTrak |
| Telephone technical support 08:30 - 18:00 | 0845 832 0738 |
| Contact emergency out of hours support | The out of hours support number can be found in your Client Information Pack |
| Email technical support | systems.support@netbenefit.com |
Support is available between the hours of 08:30 and 18:00, Monday to Friday. Out of hours support is available for all managed hosting clients. Out of hours support details are confirmed in your NetBenefit client information pack. This information is sent to managed hosting clients when a managed hosting solution goes live.
If you have lost your login details, please contact your account manager directly or email accountmanagers@netbenefit.com
Out of hours emergency support
Managed hosting clients with urgent queries outside of business hours, should always contact NetBenefit using the out of hours support telephone number detailed in the managed hosting client information pack.
* Calls are charged at BT local call rate and may vary depending on your provider.
Domain names support
If you have received a domain renewal notice from NetBenefit and would like to renew a NetBenefit domain name then you can do this quickly and easily online.
Simply proceed to www.netbenefit.com/renewal where you will be able to pay for the domain names you wish to renew. Please note that you will need both your username and password to do this. Once the payment has been processed, you can login to your account and access an invoice. It will take up to 24 hours to process your payment and, therefore, you will not be able to access your invoice before this point.
If you have forgotten your account login details, please use the Forgotten Login form provided at www.netbenefit.com/renewal and a reminder will be emailed to you.
If you need help with transferring a domain name away from NetBenefit then please email support@netbenefit.com
If you have any additional domain name questions, you can contact NetBenefit’s experienced domain renewals team by emailing renewals@netbenefit.com.
Thank you for using NetBenefit's domain name service.
