Web Hosting Support from NetBenefit

Managed hosting support at NetBenefit includes both access to qualified engineers who understand your hosted server infrastructure, and the support of your dedicated managed hosting account manager.

NetBenefit's support services include:

Direct access to technical support
1 hour hardware replacement
Qualified engineers ready to provide advice on application and database configuration, back up and disaster recovery planning or advanced monitoring services

When you sign a contract with NetBenefit Managed Hosting you will receive a client information pack outlining your hosting solution and the details of your account manager and the support infrastructure. NetBenefit provides support 24x7 and details of the high level of service you can expect will be documented in your Service Level Agreement.

To contact our support services, please refer to your client information pack. Alternatively you can email accountmanagers@netbenefit.com or systems.support@netbenefit.com if your request is of a technical nature.